How to Create a Chatbot

FAQ

How much does it cost to build a chatbot for a business?

Cost depends entirely on complexity. A straightforward FAQ bot can be implemented using a templated chatbot solution for as little as a few hundred dollars. Developing a custom chatbot with CRM and multichannel capabilities would naturally cost more, generally ranging from a couple of thousand dollars upward. Lampa will analyze your scenario and provide a personalized chatbot cost estimate.

How long does it take to launch a business chatbot?

The development of a simple bot, either a FAQ bot or support bot using an existing chatbot service, will take only one or two weeks. If the bot is customized with AI functionality and system integration, development usually takes four to eight weeks.

What's the difference between a chatbot and an AI agent?

Whereas a chatbot, whether it is AI-enabled or not, mostly responds to queries within a conversation, an AI agent does more than that. It is capable of analyzing systems, making decisions, and completing a multi-step task on its own – like issuing a refund – without human intervention.

Does my business need AI, or is a simple rule-based chatbot enough?

It depends on your question volume and variety. If your inquiries are narrow and repeatable — hours, pricing, order status — a rule-based chatbot handles them reliably and cheaply. If conversations vary widely or need context from past interactions, an AI-powered chatbot or generative AI layer will perform noticeably better and save you from constantly rewriting scripts.

Which platform should my business chatbot live on — website, Telegram, WhatsApp?

Go where your audience already is. Most businesses start with a website widget, since it captures visitors already showing intent. From there, many expand to a Telegram bot, WhatsApp bot, or Viber bot to reach customers on the messaging apps they use daily — turning one-off site visitors into an ongoing conversation and stronger customer engagement instead of a one-time interaction.